UnityPoint Clinic Family Medicine

Billing and Financial Assistance Patient Experience Concerns Medical Records Compliance Helpline and Reporting Media Contacts Billing and Financial Assistance We’re dedicated to improving the experience, quality and cost of care for the communities we serve. Pay Your UnityPoint Health Bill Homecare, Hospice or UnityPoint Health – Meriter Laboratory Bills For questions about your hospital or clinic bill, please call our billing department. Billing Department: 1-844-849-1260 . Visit our Billing, Insurance and Financial Information page to learn more about payments, price estimates, coverage options and financial assistance. Patient Experience Concerns At UnityPoint Health, our goal is to provide an exceptional experience for our patients and families. When possible, we encourage you to discuss real-time feedback with your care team (nurse, charge nurse, department manager or doctor) so concerns can be resolved as quickly as possible. If you have feedback about a previous experience or your concern remains unresolved, please contact Patient Relations and we will make every effort to help resolve it. Contact Patient Relations Medical Records If you need a copy of your medical records, please contact the Release of Information department for the facility you need records from. Records may be requested via phone, email, fax or the MyUnityPoint patient portal. Medical Records Compliance Helpline and Reporting This 24-hour toll-free helpline and web-reporting tool was established as a reporting mechanism so team members, medical staff, business partners and others associated with UnityPoint Health can report suspected or actual violations of laws or ethical standards, including fraud, waste, abuse and workplace safety concerns without fear of retribution or retaliation. Compliance Helpline and Reporting Media Contacts For members of the media, find our media contacts, press releases, latest content and editorial guidelines for UnityPoint Health. Media Contacts