Services offered1
In business since1996
About Raising
Raising Cane's is a local fast food in Austin, TX. View address, contact info, hours and services below.
Services & pricing
Fast Food
Booked and scheduled through Hustl.it — quote, confirmation, and payment all in one.
$65 from
Service area
Within 15 miles of 78746
Based in Austin, TX. Travel fees may apply beyond the green zone.
78746787637877778687
Credentials
Background checkedInsured — $1M liabilityPayments via Whop
FAQ
What is Raising Cane’s Chicken Fingers?
Raising Cane’s was founded by Todd Graves in 1996 in Baton Rouge, LA. We are a Restaurant company that has ONE LOVE® - craveable Chicken Finger meals. Cane’s is known for its great Crew, cool Culture and Active Community Involvement.
What is the vision of Raising Cane’s?
Raising Cane’s Vision is to grow Restaurants, serving our Customers, all over the world and be the brand for craveable Chicken Finger meals, a great Crew, cool Culture and Active Community Involvement.
What is the corporate phone number and address of Raising Cane’s?
Raising Cane’s Restaurant Support Offices Headquarters: 100 North St. Suite 802, Baton Rouge, LA 70802 - (225) 383-7400 Dallas-Area Support Office: 6800 Bishop Road., Plano, TX 75024 - (972) 769-3100
What does the ONE LOVE stand for?
Raising Cane’s has ONE LOVE® - quality Chicken Finger meals, and we serve them better than anyone else.
Does Raising Cane’s have stock available to the public?
Since Raising Cane’s is a privately owned Company, we do not sell stock. However, we do appreciate your interest in Raising Cane’s and look forward to serving you again soon.
Does Raising Cane’s use a mystery shopping program?
Yes, we currently use a mystery shopper program on a national basis.
I need more information on your company for a school project. Can you help?
Check out our Who We Are page for more information about Raising Cane’s, including how we came to be. Other things, like recipes and internal functions of Raising Cane’s, are things we’ve worked very hard on and it’s all proprietary information.
How can I submit feedback from a recent visit to Raising Cane’s?
Please see our Contact Us page for how you can submit feedback.
What type of payments do you accept at Raising Cane’s?
We accept Raising Cane's gift cards, cash, MasterCard, Visa, Discover and American Express. (Accepted credit cards may vary depending on location.)
Where can I find the Caniac Club Terms and Conditions?
Please click HERE to view the Caniac® Club Terms and Conditions.
What is the Caniac® Club and what are the benefits?
The Caniac® Club is a Customer appreciation email program that has been developed to provide our Customers with special benefits for being a member. Such as… First to Know Brand News Win Unique Prizes & Tickets to Local Events Birthday, Anniversary & Seasonal Offers Exclusive Discounts on Cane’s Gear®
Do I get an offer when I sign up for Caniac® Club?
Effective August 12th, 2024, we no longer provide an offer for signing up for Caniac® Club. There are still many perks for subscribing including offers for your birthday, Caniac® Club anniversary & seasonal offers throughout the year as well as chances to win unique prizes, Cane's Gear®, etc. You must register your card, select your favorite Restaurant, and opt into receiving emails to receive offers.
Can I receive offers without receiving emails?
You must be opted in to receive emails in order to receive any of the perks of being a Caniac® Club member.
How do I get a Caniac® Club card?
You can visit a participating Raising Cane’s location and ask a Crewmember for a Caniac® Club card.
What are visits, and can I redeem them for anything?
A visit is marked on your account every time you swipe your Caniac® Club card when making a purchase at a Raising Cane’s. The Caniac® Club does not currently give offers based on how many visits you have had in the past or how many purchases you have accumulated. While we do not reward Caniacs® based on number of visits, we are happy to add a visit to your account for tracking purposes if you forgot to swipe your Caniac® Club card. Simply contact Customer Relations and provide the date of your visit and your Caniac® Club card number.
I lost my Caniac® Club card. What do I do?
No problem! You can get a new Caniac® Club card and combine it with your current account, so you don’t lose your account history. Just pick up a new Caniac® Club card at your favorite Raising Cane’s location and ask a Crewmember to activate the Caniac® Club card. Then log in to your account HERE (raisingcanes.myguestaccount.com) and combine your new Caniac® Club card to your existing account and continue receiving the benefits of being a member of the Caniac® Club. Here are the exact procedures to follow: Visit a participating Raising Cane’s and ask a Crewmember to activate a new Caniac® Club card. This must occur in order to add it to your existing account. Log in to your Caniac® Club account. Click the “Add Card” button and enter your new Caniac® Club card number. Click “Submit” to confirm you would like to merge the new card to your account. Continue enjoying the benefits of the Caniac® Club with your new Caniac® Club card!
How do I redeem my offers?
All offers will be loaded onto your Caniac® Club account and can be redeemed by swiping your Caniac® Club card at your Raising Cane’s Restaurant. If you have your account linked to your Mobile Ordering account, you can redeem it when placing an order online or by asking a Crewmember to scan your digital QR Code within the Raising Cane's app.
How will I know my Caniac® Club card has been loaded with an offer?
All offers are communicated via email. Raising Cane’s will send you an email to the email address associated with your account notifying you when you have an available offer and when it will expire. You must be opted in to receive offer emails for us to notify you of these offers and for the offer to be loaded to your Caniac® Club card.
What happens if I forget my Caniac® Club card at home but I know I have a reward on it – can it be redeemed?
Unfortunately, our system will only allow us to redeem an offer with your physical Caniac® Club card or by showing your digital QR Code within the Raising Cane’s online ordering account or app. We are unable to look up your account via phone number, email address at the Restaurant.
If I use the app or order online, do I still need my Caniac® Club card at the restaurant?
No, if your Caniac® Club account is linked to your Raising Cane’s account then you can scan the QR code within the app or place an online or mobile order.
I forgot my password. How do I get a new one?
Simply go to the Caniac® Club account login screen HERE (raisingcanes.myguestaccount.com) and click the ‘forgot password’ link.
I forgot my username. How do I get a new one?
Our Customer Relations team can assist with looking up your username.
Will you sell the personal information I supply when I register for the Caniac® Club?
No. The information we receive will not be sold or used for any other purpose than the Caniac® Club.
I am receiving error messages when I complete the registration form.
If you are receiving error messages, it might be because the username or email address already exists. Also, make sure all required fields are completed.
Other questions?
If you have any other questions regarding the Caniac® Club, please contact us.
How do I place a catering Catering Order?
Catering Orders can be placed directly at your local Raising Cane’s Restaurant or online at Catering.RaisingCanes.com. You will need to create an account to place an order online.
Am I able to redeem a gift card on Raising Cane’s Catering Site?
Yes, Raising Cane’s gift cards can be redeemed on catering.raisingcanes.com by entering the 16-digit card number on the Checkout checkout screen.
Do I have to create an account to place an order?
Yes, you will need an account created to place an order on catering.raisingcanes.com. You will be prompted to login log in upon checkout. If you ever created an account for Raising Cane’s Mobile Ordering, Community Request System or Raising Cane’s Gear Site, you can use this same account to log in to the Raising Cane’s Catering Site. If not, you can easily create a new account by clicking on the “Register now” link on the account login page.
Does Raising Cane’s offer delivery and setup for Catering?
At this time, we do not offer delivery or setup for Catering Orders.
I made an order on the catering site and now I need to adjust it or cancel it, what should I do?
To make adjustments or to cancel your catering Catering Order, please contact the Restaurant that you placed your order at directly. The Restaurant information is included in your confirmation email. Please have your order number available so that the Restaurant can easily look up your order and make adjustments,.
I never received my confirmation email for my order. What should I do?
Try searching for the confirmation email in your inbox and junk folder, it will come from NoReply@olo.com . If you are still unable to find it, please reach out to the Restaurant you believe you placed the order with, and they can assist you with looking up your order.
How far in advance can I place a catering Catering Order?
At this time, you can place online catering Catering Orders 7 days in advance. If you are trying to place your order further out than that, please contact your local Raising Cane’s Restaurant.
Does Raising Cane’s provide plates, napkins and utensils with my Catering Orders?
All catering Catering Orders will be supplied with napkins automatically. Plates and utensils will need to be requested from the Restaurant when you pick up your order.
Can Raising Cane’s cater my event?
We would be happy to supply the food for your event. We can support all different sized events. However, please note, we do not provide delivery or setup for Catering Orders.
I am having trouble creating an account, who should I contact?
For support needs related to your account or creating an account, please visit the Contact Us page to submit your question through our feedback form or contact our Customer Relations team at 833.HI.CANES (833.442.2637).
How do I reset my account password?
To update your password, please log in through our mobile Mobile Ordering site at Mobile Ordering Login. Once logged in, click your account profile in the upper right-hand corner to access your account information. Changes made within your account profile will take effect on your next login.
Can I use Apple Pay for Catering?
At this time, we do not accept Apple Pay for our orders on catering.raisingcanes.com.
Does Raising Cane’s donate food or other items for Community events or sponsor organizations or events?
At Raising Cane’s we are actively involved in every community we serve. Requests for financial support, sponsorships, products or gift cards are funded through your local Raising Cane’s by submitting a request for support within our Community Request System. You can access the Community Request System by going to the Community Partnerships page on our website and clicking on the button to the "Register or Sign In" button.
How do I submit a request?
You can submit a request by going to our Community Partnerships page and clicking on the "Create an Account" button. Once you have created an account, you can submit your request by clicking on the red “New Community Request” button at the top right corner of your account page. Fill out the required details and provide as much information about your request as you can so that our Crew can better help fulfill your request.
Do I have to create an account in order to submit a request?
Yes, we do require that all Customers create an account in order to submit their request for support. This will allow us to better support your request and help to provide you with regular updates about your request status.
Which events within my Community will Raising Cane’s sponsor?
Raising Cane’s supports thousands of local and national causes, organizations and events each year. While all requests are considered, the key areas that we focus our Community involvement are: Enhancing Education Pet Welfare Feeding the Hungry Promoting Active Lifestyles Business Development Entrepreneurship We also know that our Communities are all unique and some needs may not fall into the categories above. That is why we have our sixth area of focus, “Everything Else.” Submit your request today to get in touch with one of our local Restaurant representatives to discuss how we can support your organization.
How far in advance should I submit my request for support?
The more advance notice that you can give our Crew to plan and support your event the better! While there is not a set rule, we highly recommend submitting your request a minimum of 4 weeks in advance. However, we know that sometimes support might be needed with a quicker turnaround time and we will do our very best to support if we can.
I created an account and am trying to submit a request but am having trouble adding my organization information. What do I need to do?
If this is your first time submitting a request, check the box for “Create new Organization” on the left-hand side of the form and fill in the required information. If you have already submitted a request and are submitting a new request for the same organization you previously submitted one for, you can simply type your organization name within the “Organization Name” field on the left-hand side of the form. You can use your account to submit requests for multiple organizations that you support.
Why is a Restaurant being automatically selected for my request?
We route requests based on the event address you enter, or the organization address you enter if you do not have an event address. We do this to help make sure that your request can be supported by the Restaurant that makes the most sense based on the distance to your event or organization address.
My organization address or event address is not being accepted or recognized within the form. What do I do?
Please make sure you use only non-abbreviated address information within the form when submitting your request. Sometimes it may help to look up your address on Google Maps to check for accuracy. If your address is not recognized, your request may not be routed correctly. For Customer Support, please visit our Contact Us page for information.
How do I check the status of my request?
You can check the status of your request by logging in to your account HERE, using the same login information you created when you set up your account to submit your request. Once in your account, you can select “My Request” in the red side menu bar and choose the request you are wanting to view. You will be able to see the status of your request, as well as the Restaurant it was assigned to in the left-hand information bar.
I have not heard back from the Restaurant. What should I do?
Please give our Restaurants three to five days to respond to your request. If you have not heard back after five days or if you need a response sooner due to request timing, you can send a message in the system directly to the Restaurant or use the listed Restaurant contact information to contact the Restaurant the request was sent to.
The status of my fundraiser says "Pending." What does that mean?
If the status of your request says "Pending," that means your fundraiser request has not been reviewed by the Restaurant Leader of your Restaurant. Please allow for three to five days for the Restaurant Leader to review your request and respond with next steps.
How do I know if my request has been approved?
The Restaurant Leader or another Raising Cane’s representative will reach out and confirm the details of your request. If the request is approved, you will receive a confirmation email stating it has been approved. The status of your request within your account will also change to "Event Scheduled".
I am having issues with creating my account or resetting my password. What should I do?
If you are having issues with creating your account or resetting your password, please reach out to our Customer Support for assistance by visiting our Contact Us page.
Can Raising Cane’s help me with a fundraiser for my cause?
Yes! Raising Cane’s loves to host fundraisers at our Restaurants to support your organization. You can submit a fundraiser request by creating an account and submitting your request HERE. Please note in your request that you are wanting to hold a fundraiser at Raising Cane’s. Also select the Raising Cane’s location you would like to host the fundraiser under "event address" in the request form.
What will my organization receive by partnering with Raising Cane's for a fundraiser?
15% of Net Sales* brought in by your fundraiser will be donated directly to your organization. People attending your fundraiser will need to mention that they are at Raising Cane’s to support your organization or input the fundraiser mobile code when ordering online or through the app during the designated fundraiser times. A check will be issued 3-4 weeks after your event. Minimum donation amount will be 15% of the Net Sales* donated directly to your organization. Not valid on kiosk orders or Catering orders. *”Net Sales” means the purchase price of food and beverages sold during the event to customers who (i) mention your organization when ordering in person or (ii) use the code RCFUND96 when ordering online or in the Raising Cane’s app. The purchase price excludes special or limited time offers, discounts, returns, and taxes. “Net Sales” does not include gift cards and retail merchandise purchases.
What types of organizations qualify for fundraisers with Raising Cane's?
We partner with all types of non-profit organizations for fundraisers, including schools, parent/teacher organizations, faith-based organizations, pet welfare organizations, youth sports leagues, scout groups, sororities & fraternities, food banks, health improvement organizations (i.e., cancer societies, American Heart Association, etc.) and more. We do not offer fundraisers for individuals, political activities or for-profit organizations.
What official paperwork do I need to include with my request for a fundraiser at Raising Cane's?
You must include a W-9 with your Community Request. To obtain a W-9 form, click HERE. To get your Employer Identification Number or your Taxpayer Identification Number, you will need to contact the leadership of your organization (i.e., School Activities Director, President, etc.). Additionally, you will be forwarded a Fundraiser Contract after approval of the event, which you must sign and return to Raising Cane's.
When can my organization host an event at Raising Cane's?
Raising Cane's typically schedules fundraisers Sundays through Wednesdays every week. Submit your request and our Crew will work with you to find a date that works best for everyone.
How often can I schedule fundraisers?
There is not a set limitation on the number of fundraisers that may be scheduled in the future. The key is that the event is successful, so schedule one fundraiser at a time and evaluate the success of the event with the Restaurant Leader of your Raising Cane's.
How long will my fundraiser last?
There is no set time limit on fundraisers; however, they are typically scheduled for a 3-4 hour period during the week on any day, Sunday through Wednesday. Specify the time period that works best for your organization on your Community Request, and the Restaurant Leader from your Raising Cane's will discuss timing with you when confirming your request.
Are any support materials provided by Raising Cane’s so I can promote my event? How do I get it?
Yes, a digital web page and a flyer will automatically be sent to you upon approval of your fundraiser. The flyer will be in PDF format, so you can print it and distribute as many as you like. Please reach out to your Raising Cane’s contact supporting your request if you did not receive the web page link or flyer.
Are there other promotional materials available to help me promote my event?
Yes, there are other materials that you may request from the Restaurant to promote your event. These items require several weeks’ advance notice, so if you want to order any of these items, please work with the Restaurant Leader of the Raising Cane’s where you are having the event or your Raising Cane’s marketing contact. Additional promotional materials include: Stickers Yard signs Classroom sign-up sheets Flyers Social posts Banners
How do I cancel my fundraiser?
You may cancel your fundraiser with a minimum of 72 hours' notice prior to the scheduled event by notifying the Restaurant Leader of the location you had your fundraiser Event scheduled for. Once the cancellation is confirmed, your request status will be changed to "Canceled".
When will I receive the proceeds from my fundraiser?
Please allow four to six weeks for processing your fundraiser check (does not include delivery time). If it has been more than eight weeks since your event and you still have not received a check, please contact the Restaurant Leader of the Raising Cane’s where you conducted the event.
Will Raising Cane's conduct a fundraiser at my location?
Raising Cane’s can help support off-site fundraisers in different ways, like selling lemonade at a school festival and donating a portion back to the school. Please create an account and submit your request for support HERE and a Raising Cane’s representative will reach out to discuss ways we can support your request.
I’m trying to create an account but I keep on getting an error message. What should I do?
Confirm that you do not already have an account created. If you created an account for Online Ordering, Raising Cane’s App, or Canes Gear site, you should use that same username and password to sign into the Community Request System. If you continue to have issues with creating your account, please reach out to our Customer Support for assistance by visiting our Contact Us page.
How can I ensure that my fundraiser is a success?
Plan ahead – At least a month in advance so you have enough time to spread the word and get it on as many people’s calendars as possible. Use your pre-designed flyer and web page to get the word out at least 30 days prior to the event – Make sure that your fundraiser followers mention your organization when they visit or use the fundraiser mobile code when they order online or through the app during designated fundraiser times. Promote the event aggressively – Use your school or organization website and social media, such as Twitter and Facebook, to get the message our to a large audience and hand out as many flyers as possible. Remember, the more people who participate, the more money your organization receives in return!
How do supporters participate in the fundraiser if they choose to order online or through the app?
Customers can input the provided mobile code when ordering online or through the app during the designated fundraiser times for your organization to receive 15% of the Net Sales* from that transaction. The code should be entered and applied using the Fundraiser Code dropdown option located within your order basket prior to checkout. Minimum donation amount will be 15% of the Net Sales* donated directly to your organization. Not valid on kiosk orders or Catering orders. *”Net Sales” means the purchase price of food and beverages sold during the event to customers who (i) mention your organization when ordering in person or (ii) use the code RCFUND96 when ordering online or in the Raising Cane’s app. The purchase price excludes special or limited time offers, discounts, returns, and taxes. “Net Sales” does not include gift cards and retail merchandise purchases.
Are gift card and/or retail purchases included in the percentage of sales donated back to my group if a supporter mentions the organization?
Unfortunately, gift card and retail purchases are excluded from fundraisers. Fundraiser donations are based off the purchase price of food and beverages sold during the event for the purpose of supporting your organization.
How do I get my W-2 Form?
Current Crewmembers – Your electronic W-2 will be available by logging into Workday with your current log in credentials. If you did not consent to receive your W-2 electronically then your W-2 will be mailed to the current Home Address in Workday by February 2, 2026. Former Crewmembers – Your electronic W-2 will be available by logging into Workday. If you did not consent to receive your W-2 electronically then your W-2 will be mailed to the current Home Address in Workday by February 2, 2026. For Assistance - Please reach out to W2Help@raisingcanes.com .
When will I get my W-2 Form?
2025 W-2’s will be posted electronically in Workday on January 9, 2026. If you did not consent to receive your W-2 electronically then your W-2 will be mailed to the current Home Address in Workday by February 2, 2026.
I either didn’t receive or I lost my W-2 Form, what do I do?
All printed W-2 forms are postmarked by February 2, 2026. Please allow a minimum of two weeks to receive the W-2 via the U.S. Postal Service. Current Crewmembers – An electronic copy is available by logging into Workday. Former Crewmembers – An electronic copy is available by logging into the Workday. If you would like a printed copy, please reach out to W2Help@raisingcanes.com and include the following: 1. Name 2. Last 4 Digits of Social Security Number (please do not send your full social security number via email) 3. City and State of the Restaurant where you worked 4. Your Current Mailing Address (including Apt # or Unit #) City, State & Zip Code
My address on the W-2 is incorrect, what should I do?
A corrected W-2 is not required for a change in address. If you need to change your address, reach out to W2Help@raisingcanes.com and include the following: 1. Name 2. Last 4 Digits of Social Security Number (please do not send your full social security number via email) 3. City and State of the Restaurant where you worked 4. Your Current Mailing Address (including Apt # or Unit #) City, State & Zip Code
The Name or Social Security Number is wrong on my W-2, what should I do?
The name and social security number printed on your W-2 must match the information on your Social Security Card. Once a name or social security number correction has been completed, a W-2C will be provided to you. Please allow a minimum of two weeks for processing. Current Crewmembers – Initiate the applicable change in Workday Legal Name Change: Click on the Personal Information worklet In the Change section, click Legal Name Enter changes & attach social security card Social Security Cards are required to be attached before the change can be submitted Edit SSN/Government ID: Click on the Personal Information worklet In the View section, click About Me In the red menu bar on the left, click Personal In the top menu bar, click IDs Click Edit In the dropdown menu, Change My Government IDs In the National IDs section, enter the social security number listed on social security card into the Add/Edit ID field Attach social security card Social Security Cards are required to be attached before the change can be submitted Click Submit Former Crewmembers – Send a copy of your Social Security card to W2Help@raisingcanes.com and request a W-2 correction.
My wages on my W-2 do not match my final check stub of the year or I was shorted pay. How do I research this to see if there is a problem?
The W-2 reflects taxable earnings while the check stubs reflect total earnings. Your Form W-2 is a summary of the taxable earnings received in a calendar year. For the calendar year 2025, paychecks dated 01/02/25 – 12/31/25 are included on the 2025 W-2.
The check for the last two weeks of 2025 is not included on my W-2. Is this correct?
Yes, this is correct. The W-2 Form is based on paycheck date, not pay period dates.Any compensation paid to you in 2025 is considered 2025 income. The biweekly pay period beginning 12/17/25 was paid on 1/6/26 and is therefore not considered income for 2025. It will be part of your 2026 W-2 Form.
My W-2 does not reflect my current salary. How come?
Your W-2 does not reflect your annual salary; it reflects taxable, calendar year wages. The fiscal dates that your W-2 covers are from 01/02/25 – 12/31/25.
What if I didn’t have any federal or state taxes withheld according to my W-2?
You may not have had any federal and state withholding taxes if you claimed a withholding exemption, dependents, and or made adjustments for other tax credits/deductions on your W-4 form for the year. In addition, if your earnings are under a certain threshold, you may not have been subject to any federal and state withholding taxes.
I worked at more than one Raising Cane’s this year, will I receive separate W-2 forms from each Restaurant?
You will receive one W-2 that includes the combined wages and taxes withheld for all Company owned Restaurants during the calendar year.
I need my W-2 from a previous year. How do I get a copy?
Current Crewmembers – An electronic copy is available for years 2018 – 2024 by logging into Workday. Former Crewmembers – An electronic copy is available for years 2018 – 2024 by logging into Workday. For Assistance - Please reach out to W2Help@raisingcanes.com .
Do I need to remember any login information from when I was employed at Raising Cane's?
You need to remember your Workday Username (not email). For Assistance - Please reach out to W2Help@raisingcanes.com .
I don't remember my Workday Username, how do I log in?
Please reach out to W2Help@raisingcanes.com and include the following information in the body of the email: Your first and last name The city and state of the location you used to work at The last 4 digits of your social security number (please do not send your full social security number in an email) Your updated phone number and email address
One Big Beautiful Bill
For Assistance - Please reach out to W2Help@raisingcanes.com.
How do I participate in the Customer Satisfaction Survey?
If you received a receipt that included an invitation to participate in our online survey, log on to https://raisingcane.survey.marketforce.com and enter the 16-digit code that is printed on your receipt. You will be prompted to complete a short survey and, upon completion, you will be given the option to be entered to win free Raising Cane’s for a year. Each prize winner will receive free Cane's for a year, which will be awarded to each prize winner in the form of a Raising Cane's gift card, good for up to 52 free Raising Cane's Box Combo meals over the calendar year following activation of the gift card and subject to the terms, conditions and limitations listed in the contest Rules and Regulations.
Where can I view the Customer Satisfaction Survey Sweepstakes Rules?
Please click HERE to view the Customer Satisfaction Survey Sweepstakes Rules.
What is the minimum age for employment with Raising Cane’s?
At Raising Cane’s, you must be at least 16 years of age to become a Crewmember. Please contact the Restaurant you are interested in to confirm their requirements.
How can I apply for a position at my local Raising Cane’s?
Currently, the best way to apply to work at one of our Restaurants is to visit our Careers page . Here you are able to view all open positions and apply for the job you’ll ONE LOVE.
How do I apply for a position at the Raising Cane’s Restaurant Support Office?
Currently, the best way to apply to work at our Restaurant Support Office is to visit our Careers page. Here you are able to view all open positions and apply for the job you’ll ONE LOVE.
I am a current or a past Crewmember and I need support. Where should I go?
Please visit our Employee Support page.
Where can I purchase a Raising Cane’s gift card?
Gift cards can be purchased at any participating Restaurants or online at raisingcanesgear.com.
Do all Raising Cane’s Restaurants accept Raising Cane’s gift cards?
Our gift cards are redeemable at most Raising Cane’s Restaurants throughout the country. Select franchise locations do not accept Raising Cane’s gift cards, including The University of Alabama (210 McCorvey Drive, Tuscaloosa, AL), Ole Miss (900 Hill Drive, Oxford, MS), Clemson (511 Fort Hill Street, Clemson, SC) and East Carolina University (501 E Tenth Street, Greenville, NC).
Where can I find Raising Cane’s Gift Card Terms?
To view Raising Cane’s Gift Card Terms, please click HERE.
Can I use my Raising Cane’s gift card with my Raising Cane’s online food order?
Yes! Raising Cane’s gift cards are redeemable when placing an order through order.raisingcanes.com or through our app. You can add your gift card on the checkout page of your online or app food order.
How can I purchase Raising Cane’s T-shirts/hats?
Our Restaurants sell select merchandise items on-site. The variety and sizes available may vary. You can also visit our online retail shop at raisingcanesgear.com to browse and purchase a variety of Raising Cane’s branded merchandise.
Where can I find Raising Cane's Terms of Sale?
To view Raising Cane's Terms of Sale, please click HERE.
Where can I check my gift card balance?
To check your gift card balance, please click HERE.
I’m trying to create an account but I keep on getting an error message. What should I do?
Confirm that you do not already have an account created. If you created an account for Online Ordering, Raising Cane’s App, or Canes Gear site, you should use that same username and password to sign into the Community Request System. If you continue to have issues with creating your account, please reach out to our Customer Support for assistance by visiting our Contact Us page.
Will Raising Cane’s advertise with our company?
Proposals and media kits can be sent to us HERE .
How can I submit a creative idea or materials to Raising Cane’s?
Thank you so much for your enthusiasm about Raising Cane’s. We are always interested in feedback and suggestions from our Customers about our Restaurant operations. However, we can’t consider unsolicited ideas from outside the Raising Cane’s system. Because we are always working on new ideas and strategies within the Company and with contracted creative services firms, we do not review outside ideas to avoid confusion over the origin of an idea. We realize that we may be missing out on a good idea, but we had to adopt this policy for legal and business reasons. Further, we cannot compensate anyone for unsolicited ideas or materials. For more information, please see our Unsolicited Ideas Policy Page.
When is National Chicken Finger Day®?
Raising Cane’s Chicken Fingers honors its signature menu item by celebrating National Chicken Finger Day each year on July 27th.
Who do I contact with a media inquiry?
Please email PublicRelations@raisingcanes.com with all press-related questions.
Where can I find Raising Cane’s nutritional values and/or allergen information?
The information you are looking for is in our Allergen and Nutritional Information If you need additional information, please contact us.
What’s in your Cane’s Sauce®?
Our Cane's Sauce is a top-secret recipe. In fact, most of our Crewmembers don’t even know the ingredients! It’s tangy with a little bit of spice, made for our Chicken Fingers, but it tastes great on everything.
What other sauce do you serve?
Our made-fresh-daily Cane's Sauce is our signature sauce. However, we also make fresh honey mustard in our Restaurants. Hot sauce is also available upon request.
I do not live in an area where Raising Cane’s is currently at. Can you ship the food/sauce to me?
At this time, the only way to purchase our food is by visiting a Raising Cane’s location. We are currently not equipped to ship our food in any capacity. We do hope that you get a chance to visit a city where we are located to try our food. Please view the Locations page on our website to find a Raising Cane’s near you.
Is Raising Cane's Halal or Kosher?
Our Restaurants and craveable Chicken Finger meals are not certified halal or kosher.
How do I redeem a gift card on the Raising Cane's Mobile App?
Log in. Select your favorite Cane's combo. On the Order Payment screen, select "Add Gift Card," enter the gift card number and PIN and checkout! To save your gift card to your account select "Save on File."
Why does the app ask for my location when I place an order?
Using your location allows us to accurately track how close you are to the Restaurant where you placed your order. This ensures your food is hot and fresh when you arrive for your pickup or curbside order.
Can I substitute more than one side when ordering online or on the mobile app?
At this time, you can substitute only one side. There is an option to choose additional sides within the Extras category.
How can I customize my order?
When you choose a combo or side, there is an option to include special instructions before checkout.
If I’m experiencing issues with the app, what should I do?
If you’d like to troubleshoot yourself, we recommend fully closing out of your Raising Cane’s app and reopening it. If this does not help, please contact Customer Relations at 833.HI.CANES (833.442.2637).
If I have a Caniac Club account, do I still need to create a new account for online ordering and through the mobile app?
Yes! If you are a part of our Caniac Club program, please note that you will still need to create a separate account that can be used across mobile and our online ordering website.
I have a Caniac Club account, but it's not showing up on my mobile app/online account.
Please make sure that the email address you used to sign up for your mobile app/online account is the same as the email you used for the Caniac Club. If you are not using the same email, you will need to update your email address for the Caniac Club or create another mobile app/online account. To link your Caniac Club account, go to "Account Settings" and click the "Add Caniac Club" button. As long as you have an active Caniac Club account with the same email address as your mobile app/online account, it will automatically connect.
How do I redeem a Be Our Guest (BOG) Card on mobile?
To redeem a BOG Card, on the Order Confirmation screen, there will be a space above Gift Cards that says "Be Our Guest." Type in both the card number, as well as the provided PIN. Please make sure that you have added the item listed on the BOG Card in order to apply the BOG Card. For example, if your BOG Card is for a free Box Combo, make sure that you have a Box Combo added to your basket.
I'm having issues logging in to my account. Can you reset my password?
Unfortunately, for security reasons, we cannot reset your password. Please click "Forgot Password" and follow the prompts provided.
How do I update the phone number or email address tied to my account?
Unfortunately, for security reasons, we don't allow people to update their phone number or email address. You will need to delete your account first and recreate a new one.
My coupon is not working online. How do I redeem it?
On the Order Confirmation screen, there is a "Coupon" field where you can enter the code. Please note that not all coupons are available online and may need to be redeemed physically at a Restaurant near you.
Does Raising Cane’s offer coupons?
Raising Cane’s does not generally offer any coupons. We strive to serve the highest-quality meals possible at a reasonable price, every day! However, Raising Cane’s occasionally sends offers through our Caniac Club. Visit our Caniac Club page for more information.
Where can I find the official rules for any of your New Restaurant Opening Promotions?
To view the official rules for our New Restaurant Opening Promotions and others, click HERE.
I received a Free Cane's for a Year Card, Be Our Guest Card and/or a gift card. Are there limitations on where I can redeem these?
Congrats! You are able to redeem these at any of our U.S. and U.S. territory Restaurants except the following locations: Virginia Commonwealth University (805 W Grace St., Richmond, VA), The University of Alabama (210 McCorvey Drive, Tuscaloosa, AL), University of Tennessee (1659 Cumberland Ave., Knoxville, TN), Ole Miss (900 Hill Drive, Oxford, MS), Clemson (511 Fort Hill Street, Clemson, SC), East Carolina University (501 E Tenth Street, Greenville, NC). Be Our Guest Cards and gift cards can also be redeemed through Raising Cane’s online ordering or on our mobile app at participating locations. Unfortunately, at this time, Free Cane’s for a Year Cards cannot be used with Mobile Ordering.
Where are you located?
Raising Cane’s has locations across the U.S. and U.S. territories. Check out our Locations page to search for your nearest location.
When are you open?
Most of our Restaurants are open beginning at 10 a.m. every day of the week. The closure times vary at the different locations, so please view the Restaurant details on the Locations page. Additionally, we are closed on all major holidays, like New Year’s Day, Easter, Memorial Day, July Fourth, Thanksgiving, Christmas, etc.
Is franchising available for Raising Cane’s?
Currently, we are focused on the rapid development of Company-affiliated Restaurants in a very specific geography, while continuing to support our existing franchise business partners. Unfortunately, we are not entertaining franchise or development opportunities anywhere at this time. But if you have a recommendation for a location, please contact us.
Who do I contact with a vendor/supplier inquiry?
Thank you for your interest in Raising Cane's®. At this time, we are not entertaining new vendors, suppliers or consultants. If you would like to send us information on your company and/or products, we would be happy to receive and archive the information. In addition, we will also register your interest, should the time arise when we are ready to add new or alternative vendors or consultants. Please direct any information to: Raising Cane's Chicken Fingers® Dallas Restaurant Support Office Attention: Development Department 6800 Bishop Road Plano, Texas 75204-3548 Again, thank you for your interest in Raising Cane's®.
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About Raising Cane’s




